At Butta Glow Facial, we are committed to delivering a high-quality, personalized experience with every facial and skincare service. Due to the nature of our treatments, which are customized for each client, we generally do not offer refunds once a service has been booked and paid for, either partially or in full.

Deposit Policy: All appointments require a 50% deposit at the time of booking. This deposit secures your appointment and confirms your commitment. The deposit may be non-refundable if you cancel without providing the required notice.

Cancellation and Rescheduling: We understand that sometimes schedules change. If you need to cancel or reschedule, please provide at least 24 hours notice. In such cases, your deposit can be applied to a rescheduled appointment or refunded in full, based on your preference.

Product Refunds: Refunds for skincare products are considered if the product is returned unopened and in its original packaging within 7 days of purchase. Opened products cannot be refunded due to hygiene and safety concerns.

Our goal is to ensure your satisfaction while maintaining fairness and professionalism. We encourage all clients to communicate promptly regarding changes to their appointments so we can continue providing excellent service to every guest.